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SHIPPING & RETURNS

Shipping Policy

Order by 2pm GMT for;

Kenya Tracked 24 Delivery (1-2 business days) outside Nairobi

Free for all orders over Ksh 2,000

Unfortunately, we are unable to sell products to customers residing outside of the East Africa(Kenya, Tanzania, Uganda, Rwanda, South Sudan)

Orders are processed and shipped on business days only. Business days are Monday through Friday, excluding Kenyan holidays. We aim to process orders within 48 hours however during sale time and after Public Holiday this maybe longer.

Return & Exchange Policy

We want you to be happy with your order and offer a 14-day no-quibble guarantee on all products purchased through HOBA If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 14 days of receipt and we will refund you at the price you paid for the product(s). . Please note we will not refund any postage/Courrier charges you may have paid on the original order.

 

For faulty, damaged, unsatisfactory quality or incorrect item/s received, please contact Customer Service via the email address or telephone number below within 14 days of receiving your order. Ensure you do not dispose of broken items, as we will require photographic evidence to support any claims for damages. Once this has been provided, we will offer a full refund or replacement.

 

For reasons of hygiene and safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty. For faulty, damaged, unsatisfactory quality or incorrect item/s received please see the separate section.

If you are unable to use our automated returns portal you will need to contact our Customer Service Team to arrange your returns form and label. This will then be emailed back to your account email address. The label will need to be printed out or hand written as instructed on the returns form. Please attach the label to your parcel ensuring your Returns Number is also on the label and a copy added inside your parcel for identification purposes. When posting you will be required to pay for standard courrier post charges and will need to request a receipt at the courier Office counter. You can then email us an image of your proof of postage receipt and we can then refund this postage payment against your original payment method for you.

 

Please note: if you are returning a full order we can only refund upto the maximum order value. Therefore in this situation we would arrange account credit for the cost of your postage for you instead.

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